# Sklls > Sklls turns the latest generative AI into a 24/7 simulator that places, listens, and responds like a real caller in distress: train every emergency operator before the real call comes in. This file contains LLM-friendly full text for the public Sklls marketing site. It combines core product copy, references, company context, and 9 story documents. --- ## Site and product summary Audience: Decision-makers, trainers, and operators in emergency services, dispatch centers, and preparedness teams. Important safety note: Sklls is a training simulator, not an emergency service. People in danger should contact their local emergency number. ### Hero Sklls turns the latest voice AI into a 24/7 simulator that calls, listens, and responds like a real person in distress. Your team gains experience without the cost of live drills. Key trust notes: Realistic emotions & accents; Automatic call scoring; ISO 27001 certified. ### Product workflow Build scenarios, run live calls, and review every operator's performance, all in one place. Built for the people who run emergency communications centers. - 01: Build or edit a scenario - 02: Run a realistic simulated call - 03: Review and score every call ### Features - Create your own scenarios: Build, fork and version scenarios with a no-code editor. Match your local protocols and call types exactly. - Custom personas: Create your own caller persona or pick from a gallery of emotional AI profiles. Virtual callers display panic, calm, confusion or anger across different languages and regional accents. - Works over phone: The AI calls your operators directly on their workstation, just like a real emergency call. No integration required. - Evaluate your operators: Bring your own evaluation protocols. Every AI conversation is automatically scored against them, giving you consistent and objective feedback across the team. - Rapid implementation: An AI assistant generates scenarios, personas and other training content through a simple chat interface. Go from idea to ready-to-run exercise in minutes. ### Why it works - Train anywhere, any time: Eliminate the time, cost and effort of organizing courses and hiring instructors. The simulator is available 24/7, so operators internalise the communication protocol and free up mental capacity for active listening and mission execution. - Track operator performance: Track KPIs and monitor the performance level of every operator on your team, with gamification elements that keep training engaging. - Reduce stress and improve performance: Low-dose, high-frequency training improves preparedness and performance, resulting in less stress, reduced sick leave and lower employee churn. ### Platform contents - Web-based training simulator - Scheduled phone calls to team members - Recorded conversation playback - AI assistant for rapid prototyping of new scenarios - Course planner - KPI monitoring & team management ### Compliance Built and audited for the data sensitivity of public safety organisations. Badges: GDPR COMPLIANT, ISO 27001 CERTIFIED, EU AI Act READY. ### FAQ Q: What is simulation training? A: Simulation training means rehearsing in conditions that come as close to the real thing as possible, but without the real-world consequences. The more realistic the simulation, the better the skills transfer when it actually matters. With Sklls, virtual callers place lifelike emergency calls directly to your operators, so every call feels real. Q: How do I use Sklls? A: Sklls runs in the cloud, so your team can train anytime, on any device, anywhere with an internet connection. It calls any number you choose, whether that's a workstation in your control room or a personal phone, and runs a realistic emergency call for the operator to handle. No setup or integration required. Q: How can Sklls be used to train new employees? A: Sklls helps new operators quickly learn and internalise procedures and communication protocols. By training as often as they like in a safe, virtual environment, they build the comfort and confidence to handle real emergency calls from their very first day on the job. Q: How can Sklls be used by experienced employees? A: Even experienced operators benefit from regular reps. Sklls gives them high-volume exposure to the rare, high-stakes calls that are hardest to get right, so handling them becomes second nature and frees up mental capacity for active listening and resolving the call. It's also a fast way to learn and internalise updated protocols and procedures. --- ## References URL: https://www.sklls.ai/references Summary: Five years in, Sklls is used by emergency control rooms across Europe and beyond, for medical dispatch, fire control, and police call handling. Here’s what the people running those rooms told us. ### Lena Ailin Heimvik Role: Head of the Prehospital Department, Stavanger University Hospital Tag: EMD · NORWAY Domain: Medical Quote: By using the Sklls simulator, we find that new employees are more comfortable and confident than what we have accomplished with standard training, and our experienced operators get to train in a realistic way to maintain and improve skills. ### Ole Laulund Role: Manager · EMD Centre, Region of Southern Denmark Tag: EMD · DENMARK Domain: Medical Quote: By using the Sklls simulator as part of our training, new operators develop the skills required to handle the most critical situations by the time they answer their first emergency phone call, where people would need immediate help. ### Bernhard Eisenbock Role: Head of Training · Notruf Niederösterreich Tag: EMD · AUSTRIA Domain: Medical Quote: As one of the largest health and emergency call control centers, we have included Sklls as a pilot project in our curriculum, an optimal step between training in the control center and practical instructions directly at the desk. ### Diane O'Connell Role: Fire Control Training Manager · Merseyside Fire & Rescue Service Tag: FIRE CONTROL · UNITED KINGDOM Domain: Fire Quote: Sklls is a fast-developing training tool that we found to be very useful for teaching call handling techniques and procedures to new staff. We will be using the simulator to train more experienced call handlers on high-risk, low-frequency incident types. The team provides excellent support and customer service. ### Pete Walker Role: Business Analyst · Motorola Solutions Tag: INDUSTRY · UNITED STATES Domain: Fire · Industry Quote: A fantastic tool with real potential for Fire Controls. Working together this can be developed into a real game changer, supporting new starters, developing realistic realtime exercises, maintaining the competence of experienced staff, supporting new guidance for all incident types. The potential is huge. --- ## About Sklls URL: https://www.sklls.ai/about Summary: From Stavanger, Norway, we build the AI simulation training that emergency services and emergency-preparedness teams trust to prepare for their hardest calls, across the Nordics, the UK, the EU and the USA. Sklls was founded in 2017 by a management team with decades of experience building a state-of-the-art simulation technology company in the energy sector. We took the same engineering rigour and pointed it at a different audience: the people who answer 911, 999, 112 and 113. The Sklls simulator for real-time communication training was initially funded by the Research Council of Norway, and developed in partnership with the Regional Centre for Emergency Medical Research and Development (RAKOS) and the Emergency Medical Communication Centre (AMK 113) in Stavanger. Sklls is now used by emergency teams across the medical emergency sector, fire services and oil & gas industry, in the Nordics, UK, EU and USA. Facts: - Founded in Stavanger: 2017. Spun out from a simulation-tech team with roots in oil & gas. - Nordics · UK · EU · USA: 4 regions. Deployed in medical, fire and industrial control rooms. - Research partner: RAKOS. Co-developed with the regional centre for emergency medical research. - First customer: AMK 113. Stavanger’s emergency medical communication centre. Timeline: - 2017: Sklls founded in Stavanger. Spin-out from a state-of-the-art simulation team. - 2019: Co-developed with RAKOS & AMK 113. Initial funding from the Research Council of Norway. - 2021: First Nordic emergency centres go live. Medical dispatch in Norway and Denmark. - 2024: Expansion to UK fire services and the US market. Adopted by London Fire Brigade, Merseyside Fire & Rescue. - Today: Operators training across multiple regions. Medical · Fire · Police · Industrial. --- ## Stories ### Success Story from the Research Council of Norway. URL: https://www.sklls.ai/stories/research-council-norway Category: Customer Story Organization: Research Council of Norway Date: 2026-05-11 Summary: How a Stavanger startup, RAKOS, and the AMK 113 control room partnered with the Research Council of Norway to build an AI training simulator now used in 6 countries. Subtitle: AMK Simulator: how AI-powered training is saving lives across the globe, and how a Stavanger startup, RAKOS, and the AMK 113 control room built it together. **Every second counts in an emergency.** When someone calls the medical emergency line 113 in Norway, the operator's response can mean the difference between life and death. Yet despite this critical role, emergency call centre operators had no standardised, quality-assured training until now. #### The challenge Norway's emergency medical dispatch centres (AMK) handle **over one million calls annually**. AMK operators must assess severity, coordinate the right response, and sometimes guide callers through life-saving first aid, all within minutes. Training varied between centres, leaving room for critical gaps. > Operators have to assess severity, coordinate response, and talk a parent through CPR, all in the same call. We were training pilots in simulators. Why not the people answering 113? > > Sklls co-founder, 2020 #### The solution In 2020, Sklls AS partnered with **RAKOS** (the Regional Emergency Medical Competence Centre in Western Norway) and other stakeholders to develop the AMK Simulator, an AI-powered training platform modelled after flight simulators for pilots. The simulator calls operators with realistic emergency scenarios: cardiac arrests, domestic violence, accidents. AI-generated callers respond emotionally like real people in crisis. Operators answer the same way they would on the job, by voice, and get scored against protocol the moment the call ends. #### From concept to impact What started as a prototype has become Norway's standard. Today, **nearly 70% of Norwegian AMK centres** use the simulator. The technology integrates directly with actual emergency systems, allowing operators to practice on the same platforms they use live. The impact extends beyond emergency response. In **Gjesdal municipality**, refugees now use the simulator to practice Norwegian conversation skills, from small talk to job interviews. The AI adapts to individual learning levels, building confidence for integration and employment. #### Going global International demand has been remarkable. **40% of Sklls' customers now operate outside Norway**, including the UK, Denmark, Sweden, Austria, and the USA. The platform is strengthening emergency preparedness worldwide while establishing Norway as a leader in AI-driven simulation training. --- ### Sklls language training draws media attention. URL: https://www.sklls.ai/stories/language-training Category: Press Organization: NRK national news Date: 2025-06-03 Summary: Norwegian national broadcaster NRK covered our work using AI conversation training to help refugees practice Norwegian. Subtitle: Sklls Snakkis, our language training module, was featured on national Norwegian news, spotlighting a pilot project in Gjesdal municipality helping refugees integrate faster. **Sklls Snakkis**, our language training module, was featured in national Norwegian news. The solution gives refugees who come to Norway access to unlimited language training by talking to a virtual language instructor in Norwegian, one that adapts the complexity of the conversation based on the language proficiency of the student. The solution has been developed in collaboration with teachers in **Gjesdal municipality**. The pilot project has been a great success, allowing refugees to get a lot of practice using the Norwegian language, and helping them integrate into Norwegian society faster. --- ### Sklls named Impact Million 2025 finalist. URL: https://www.sklls.ai/stories/impact-million-2025-finalist Category: Company Organization: Impact Million Date: 2025-04-11 Summary: Sklls competed against over 40 Norwegian startups, advancing to the top 10 finalists and the final three presentations at the Impact Summit. Subtitle: Selected as one of the top 10 Norwegian startups out of more than 40 nominees for the annual Impact Million awards. Sklls competed in the annual Impact Million awards against over 40 Norwegian startups. The company advanced through the competition to become one of the **top 10 finalists** selected to pitch to local angel investors. CEO **Trine Bjornsen** presented the company on stage during the final pitch, where Sklls reached the **final three presentations** at the Impact Summit. While Sklls did not win the competition, we congratulate Stellai as a worthy winner. The experience reinforced the growing recognition of AI-powered simulation training as a high-impact category in the Norwegian startup ecosystem. --- ### User interface receives a facelift. URL: https://www.sklls.ai/stories/user-interface-facelift Category: Product Organization: Sklls Date: 2025-03-20 Summary: A complete redesign of the operator dashboard and scenario editor, cleaner, faster, and built on feedback from active centres. Subtitle: A complete redesign of the operator dashboard and scenario editor, featuring a fresh chat interface and updated design language. The main user interface has undergone a redesign featuring a **fresh chat interface** and updated design language. The project was developed through collaboration between UI/UX designers from Boitano and frontend developers from Miles. > We see this design as a better fit for a conversation platform that embraces the modern era of generative AI. The reception from users has been overwhelmingly positive. > > Håkon Hapnes Strand, CTO at Sklls The design and development team delivered the project below cost and ahead of time estimates. We are extremely pleased with the end result. --- ### Sklls achieves ISO 27001 certification. URL: https://www.sklls.ai/stories/iso-27001-certification Category: Company Organization: Sklls Date: 2024-12-10 Summary: The international standard for information security management, making Sklls audit-ready for public-safety procurement. Subtitle: The international standard for information security management, making Sklls audit-ready for public-safety procurement. Sklls has successfully completed an audit and obtained official **ISO 27001 certification** for Information Security. This is a huge milestone for our company and a testament to our commitment to IT security. The certification reinforces Sklls' position as an enterprise-grade Software-as-a-Service provider for the B2B market. It demonstrates our dedication to meeting the standards and regulations expected by enterprise customers in the most critical industries. --- ### Sklls signs with CHEMTREC. URL: https://www.sklls.ai/stories/sklls-signs-with-chemtrec Category: Customer Organization: CHEMTREC Date: 2024-05-05 Summary: A commercial agreement with the chemical industry's premier emergency response information support organisation in the US. Subtitle: A commercial agreement with the chemical industry's premier emergency response information support organisation in the US. Sklls has signed a commercial partnership with **CHEMTREC**, the chemical industry's premier emergency response information support organization for shippers of dangerous goods and hazardous materials. CHEMTREC's global Emergency Operations Center (EOC) draws on **over 50 years of experience** responding to dangerous goods and hazardous materials incidents worldwide. Through this agreement, Sklls will provide its AI-based communication training platform to CHEMTREC's EOC operators, enabling them to access training courses 24/7. We look forward to working with CHEMTREC and supporting their mission to provide critical emergency response services. --- ### Sklls featured in national news. URL: https://www.sklls.ai/stories/featured-in-national-news Category: Press Organization: NRK / TV Vest Summary: National coverage of the Sklls simulator and its impact on emergency call handling across Norwegian dispatch centres. Subtitle: National coverage of the Sklls simulator and its impact on emergency call handling across Norwegian dispatch centres. The Norwegian Healthcare Investigation Board published a report identifying numerous communication failures across emergency centres and satellite facilities that contributed to preventable incidents. The board recommended enhanced communication training for operators. In response, Sklls is partnering with emergency centres and rooms to deliver **state-of-the-art simulation training** for complex communication scenarios. The Satellite Emergency Room in Sandnes became **Norway's first emergency facility** to implement this technology. The partnership received coverage on NRK, Norway's largest national TV network, and local station TV Vest. --- ### Sklls signs first customer in oil and gas industry. URL: https://www.sklls.ai/stories/first-customer-oil-gas Category: Customer Organization: OFFB Summary: Bringing simulation-based emergency training to industrial control rooms, beyond the medical and fire sectors. Subtitle: Bringing simulation-based emergency training to industrial control rooms, beyond the medical and fire sectors. Sklls has secured its first commercial agreement in the oil and gas sector. The **Operator's Association for Emergency Response (OFFB)** committed to a two-year contract utilizing Sklls, our AI-powered communication simulator. OFFB operates as an emergency preparedness organization comprising **nine oil and gas companies** operating on the Norwegian continental shelf. The organization conducts more than **130 exercises annually** at both operational and strategic levels. The Sklls platform enables emergency preparedness personnel to practice crisis communication and next-of-kin notifications within a controlled, virtual environment. This training approach allows staff to develop critical skills without real-world consequences. --- ### Partnership with Total Safety strengthened. URL: https://www.sklls.ai/stories/partnership-with-total-safety Category: Customer Organization: Total Safety Summary: Expanding our crisis management footprint with Total Safety through an annual agreement for internal Sklls communication simulator use. Subtitle: Expanding our crisis management footprint with Total Safety, a leading Norwegian provider of emergency preparedness services. Sklls has expanded its relationship with **Total Safety** through an annual agreement enabling the Norwegian crisis management company to use the Sklls communication simulator internally. Total Safety is a privately owned Norwegian company that helps emergency preparedness teams with crisis management and preparedness. They have collaborated with Sklls for several years. They can now use the same training platform internally for their employees that they recommend to their customers, representing a deepening of the existing partnership.