Five years in, Sklls is used by emergency control rooms across Europe and beyond, for medical dispatch, fire control, and police call handling. Here’s what the people running those rooms told us.
NORWAYBy using the Sklls simulator, we find that new employees are more comfortable and confident than what we have accomplished with standard training, and our experienced operators get to train in a realistic way to maintain and improve skills.
By using the Sklls simulator as part of our training, new operators develop the skills required to handle the most critical situations by the time they answer their first emergency phone call, where people would need immediate help.
As one of the largest health and emergency call control centers, we have included Sklls as a pilot project in our curriculum, an optimal step between training in the control center and practical instructions directly at the desk.
Sklls is a fast-developing training tool that we found to be very useful for teaching call handling techniques and procedures to new staff. We will be using the simulator to train more experienced call handlers on high-risk, low-frequency incident types. The team provides excellent support and customer service.
A fantastic tool with real potential for Fire Controls. Working together this can be developed into a real game changer, supporting new starters, developing realistic realtime exercises, maintaining the competence of experienced staff, supporting new guidance for all incident types. The potential is huge.
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